1. Introduction

Welcome to our company. By accessing or using our services, you agree to comply with and be bound by the following Terms & Conditions. These terms are designed to establish a clear understanding between both parties, ensure transparency, and protect the interests of both the client and the company.

Our company is registered in London, United Kingdom, and provides services globally. Regardless of the client's location, these terms apply universally to all projects, communications, and transactions. By proceeding with our services, you acknowledge that you have read, understood, and agreed to all policies stated in this document.

2. Scope of Services

We offer a wide range of professional services including Animation, Web & Technology, Design & Visual, and Marketing & E-commerce solutions. Each project is unique and will be governed by a clearly defined Scope of Work (SOW).

Before the commencement of any project, we will provide a detailed proposal outlining deliverables, timelines, pricing, revision limits, and specific requirements. Any work requested outside the agreed scope will be treated as additional work and may incur extra charges.

We are committed to delivering high-quality, customized solutions; however, the success of each project also depends on clear communication and timely collaboration from the client.

3. Payment Terms

3.1 Advance Payment Policy

To initiate any project, a minimum of 50% upfront payment is strictly required. This ensures commitment from both parties and allows us to allocate resources effectively.

No work, including research, concept development, or initial drafts, will begin until the advance payment has been successfully received and confirmed. For larger or long-term projects, a customized payment structure may be agreed upon.

3.2 Milestone Payments

For projects divided into phases, payments will be structured into milestones. Each milestone will represent a specific stage of the project, and payment must be cleared before proceeding to the next phase.

This system ensures transparency, maintains workflow continuity, and protects both parties from potential risks. Delays in milestone payments will result in corresponding delays in project progress.

3.3 Final Payment

The final payment must be completed before the delivery of any final assets. This includes, but is not limited to:

Source files.
High-resolution exports.
Website credentials or deployment.
Editable project files.

Preview versions or watermarked content may be shared prior to final payment, but full access will only be granted once payment has been cleared.

3.4 Non-Payment Clause

If a payment is not received within 7 days of the due date, the project will be temporarily paused. During this time, no further work will be carried out.

If payment remains outstanding beyond 14 days, the company reserves the right to terminate the project. In such cases, all payments made will be non-refundable, and any completed work will remain the property of the company.

4. No Free Work Policy

We maintain a strict policy against unpaid work. This includes free samples, speculative work, or unpaid trial projects.

All concepts, drafts, designs, and creative outputs are considered intellectual property of the company until full payment is received. Sharing work without payment or requesting unpaid revisions is not permitted under any circumstances.

This policy ensures fairness, protects our creative resources, and maintains professional standards.

5. Refund Policy

All payments made to the company are non-refundable once the project has commenced. This is due to the time, effort, and resources invested from the beginning of the project.

Refunds may only be considered if the project has not yet started and no work has been initiated. In rare and exceptional circumstances, partial refunds may be evaluated at the company's sole discretion.

6. Revisions Policy

Each project includes a predefined number of revisions, which will be clearly mentioned in the proposal or agreement.

Revisions are intended for minor adjustments and improvements based on the original brief. Requests that significantly alter the initial concept, direction, or scope will be treated as additional work and billed accordingly.

Timely feedback is essential to maintain project timelines. Delayed revision requests may impact delivery schedules.

7. Client Responsibilities

To ensure smooth execution of the project, clients are expected to:

Provide complete and accurate project requirements at the start Share all necessary assets such as logos, content, images, or references Respond to communication within 3-5 business days Provide timely approvals for each stage of the project

Failure to meet these responsibilities may result in delays, additional costs, or project rescheduling.

8. Project Timelines

Estimated timelines will be communicated at the beginning of the project based on its complexity and scope.

While we strive to meet deadlines, timelines are dependent on factors such as client responsiveness, timely approvals, and payment clearance. Any delays from the client's side may lead to an extension of the delivery schedule.

Rush or expedited projects may be accommodated upon request and may involve additional charges.

9. Communication Policy

All official communication must be conducted through approved channels such as email or designated messaging platforms.

For clarity and record-keeping purposes, all decisions, approvals, and changes must be documented in written form. Verbal discussions or informal messages will not be considered binding unless confirmed in writing.

Maintaining clear communication helps avoid misunderstandings and ensures project accuracy.

10. Intellectual Property & Ownership

All work produced by the company remains its intellectual property until full payment has been received.

Upon completion of payment, ownership rights for the final approved deliverables will be transferred to the client, unless otherwise specified in the agreement.

The company reserves the right to display completed work in its portfolio, marketing materials, or case studies for promotional purposes.

11. Cancellation Policy

Clients may request to cancel a project at any stage; however:

Upfront payments are non-refundable.
Work completed up to the cancellation point will be billed accordingly.

Let Our Clients Do the Talking

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